Privacy Policy
Last updated: November 25, 2025
1. Introduction
ContextLoop ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our collaborative document platform with AI capabilities.
2. Information We Collect
Account Information
When you create an account, we collect your email address, name, and password. You may also choose to provide a profile picture.
Content You Create
We store the documents, projects, comments, and other content you create within ContextLoop. This includes markdown documents, project context files, and chat conversations with our AI assistant.
Usage Data
We automatically collect information about how you interact with our service, including pages visited, features used, and actions taken within the platform.
Device Information
We may collect information about your device, including browser type, operating system, and IP address for security and analytics purposes.
3. How We Use Your Information
We use your information to:
- Provide, maintain, and improve our services
- Process your documents with our AI assistant to provide context-aware responses
- Enable collaboration features between team members
- Send service-related communications
- Ensure security and prevent fraud
- Comply with legal obligations
4. AI Data Processing
ContextLoop uses artificial intelligence to provide document assistance and chat features. When you interact with our AI assistant:
- Your documents and project context are processed to generate relevant responses
- Chat conversations are stored to maintain context within sessions
- AI-generated suggestions and edits are clearly marked as such
- We may use AI providers (such as Anthropic) to process your requests
We do not use your content to train AI models. Your documents remain private and are only processed to provide you with the requested AI assistance.
5. Data Storage and Security
Your data is stored securely using Supabase, a trusted cloud infrastructure provider. We implement industry-standard security measures including:
- Encryption of data in transit and at rest
- Row-level security policies to ensure data isolation
- Regular security audits and monitoring
- Secure authentication with password hashing
6. Data Sharing
We do not sell your personal information. We may share your data with:
- Service Providers: Third parties that help us operate our service (e.g., cloud hosting, AI processing)
- Team Members: Other users you collaborate with on shared projects
- Legal Requirements: When required by law or to protect our rights
7. Your Rights
Depending on your location, you may have the following rights:
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your account and data
- Export: Download your documents and content
- Objection: Object to certain processing activities
To exercise these rights, contact us at privacy@contextloop.ai.
8. Cookies and Tracking
We use essential cookies for authentication and session management. These cookies are necessary for the service to function and cannot be disabled. We do not use advertising or tracking cookies.
9. Children's Privacy
ContextLoop is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the service after such changes constitutes acceptance of the updated policy.
11. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at:
Email: privacy@contextloop.ai